Job Description
Join TechAdvance Solutions as an IT Support Specialist and launch your career with our industry-leading training program! We're seeking motivated individuals in London to receive comprehensive technical training while delivering exceptional IT services. Our award-winning apprenticeship combines classroom instruction with hands-on experience in network administration, cybersecurity, and cloud technologies. Enjoy competitive pay, career progression opportunities, and a supportive learning environment designed to transform beginners into certified IT professionals.
What We Offer:
• 6-month paid training program covering CompTIA A+ and Microsoft Azure Fundamentals
• Mentorship from senior engineers with 10+ years of experience
• Full certification reimbursement upon successful completion
• Flexible hybrid work schedule after training phase
• Career advancement into infrastructure or security specializations
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across multiple sites
- Deploy and manage Windows 10/11 endpoints using SCCM and Intune
- Monitor and maintain network infrastructure (Cisco Meraki switches/routers)
- Execute cybersecurity protocols including vulnerability assessments and patch management
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and troubleshooting
- Participate in 24/7 on-call rotation (1 week per quarter)
Qualifications
- GCSEs/A-Levels in Math/Science or equivalent vocational qualification
- Basic understanding of computer hardware and operating systems
- Strong problem-solving abilities with logical approach to troubleshooting
- Excellent verbal communication skills for technical/non-technical audiences
- Willingness to obtain CompTIA A+ certification within first 6 months
- Ability to work flexible hours including occasional weekends for deployments
- Valid UK driving license (occasional site visits required)
- Passion for continuous learning in emerging technologies