Job Description
Join our award-winning IT team and kickstart your tech career! We're seeking motivated individuals for our fully paid IT Support Specialist training program. No prior experience required – we'll equip you with industry certifications and hands-on skills to excel in cloud computing, cybersecurity, and network administration. This accelerated 12-week program combines classroom learning with real-world client projects, followed by a guaranteed full-time position with competitive benefits including health insurance and 401(k) matching.
Our Seattle headquarters is a modern, collaborative workspace with cutting-edge technology. You'll work alongside senior engineers on enterprise systems while receiving mentorship from industry veterans. This is your chance to transform your career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support for 500+ employees across 3 offices
- Deploy and manage Windows/macOS endpoints using SCCM/JAMF
- Troubleshoot network issues (Cisco Meraki), cloud services (Azure/O365), and security protocols
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and lifecycle management
- Participate in 24/7 on-call rotation (1 week/month)
- Lead digital transformation initiatives for departmental workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical skills
- Strong problem-solving and communication abilities
- Ability to lift 30lbs and work in standing/walking environments
- Valid driver's license (occasional site visits required)
- Pass background check and pre-employment drug screen
- Commitment to completing 12-week training program
- Experience with customer service or helpdesk environments a plus