Job Description
Are you ready to launch your career in Information Technology?
TechHorizon Inc. is currently seeking motivated IT Support Associates to join our dynamic team in Omaha, Nebraska. We are looking for enthusiastic individuals who are eager to learn and grow in a fast-paced tech environment. No prior experience is required—we provide comprehensive training to get you up to speed.
As an IT Support Associate, you will be the first point of contact for our internal and external clients, helping to resolve technical issues and ensuring our systems run smoothly.
Responsibilities
- Provide technical support and troubleshooting assistance via phone, email, and in-person.
- Assist users with basic hardware and software installations.
- Maintain accurate records of all support tickets and incidents in the ticketing system.
- Collaborate with senior IT staff to identify and resolve complex technical issues.
- Conduct basic network diagnostics to ensure connectivity for all departments.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Willingness to undergo paid training and obtain relevant certifications.