Job Description
Are you looking for a fresh start in the tech industry? Apex Dynamics is currently seeking motivated individuals for our Entry Level Technical Support team in Detroit, MI.
We provide comprehensive paid training for all new hires. This is a fantastic opportunity to launch your career in customer success and IT support without prior experience. You will work in a fast-paced environment where your growth is our priority.
Why Join Us?
- Full Training Program: No experience needed; we teach you everything.
- Career Growth: Clear pathways to senior technical roles and management.
- Modern Environment: Work with cutting-edge technology and a supportive team.
If you are a quick learner with a great attitude, we want to meet you.
Responsibilities
- Provide exceptional technical support and customer service to our clients via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Learn and utilize our internal knowledge base to assist customers efficiently.
- Collaborate with senior team members to solve complex technical problems.
- Stay updated on new product features and company policies through ongoing training.
Qualifications
- High school diploma or GED required.
- Strong desire to learn and grow within a technical field.
- Excellent verbal and written communication skills.
- Basic computer proficiency (typing, navigating the web, using Microsoft Office).
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and willingness to take feedback constructively.