Job Description
Are you ready to launch a rewarding career in the technology sector without prior experience? Apex Digital Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in San Diego. We believe in promoting from within and offer extensive on-the-job training for all new hires.
We are looking for ambitious individuals who are eager to learn, problem-solve, and grow within a fast-paced corporate environment. As a Junior IT Support Specialist, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly.
Why Join Us?
- Comprehensive Training: No experience required? No problem. We provide full training to get you certified and ready.
- Career Growth: Clear pathways for promotion to Senior IT Support, Systems Administrator, and beyond.
- Modern Environment: Work with cutting-edge technology in a collaborative and supportive culture.
Responsibilities
- Provide Technical Assistance: Respond to incoming helpdesk tickets and phone inquiries regarding hardware, software, and network issues.
- User Support: Troubleshoot and resolve basic technical problems for employees, ensuring minimal downtime.
- Hardware Setup: Assist in the deployment, configuration, and maintenance of workstations, printers, and mobile devices.
- Software Installation: Install, update, and manage company-wide software applications and operating systems.
- Documentation: Maintain accurate records of technical issues, resolutions, and inventory logs.
- Network Maintenance: Monitor network performance and assist in maintaining a secure IT environment.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Experience: No prior professional experience required, but basic computer knowledge is essential.
- Technical Skills: Familiarity with Windows and Mac operating systems is highly desirable.
- Communication: Excellent verbal and written communication skills with a customer-service mindset.
- Problem Solving: Ability to think critically and troubleshoot basic technical issues independently.
- Availability: Must be available to work full-time, including some weekends or evenings if required.