Job Description
Are you looking to start a career in Information Technology but don't have a degree? Omaha Tech Solutions is seeking a motivated Junior IT Support Specialist to join our growing team. We provide comprehensive training and mentorship, making this the perfect entry point for tech enthusiasts.
As our newest team member, you will work closely with our senior IT staff to ensure our internal systems run smoothly. We value curiosity and a willingness to learn over prior experience.
Why Join Us?
- Competitive starting salary and benefits package.
- Comprehensive on-the-job training for beginners.
- Career growth opportunities in the IT field.
- Modern office environment in the heart of Omaha.
Responsibilities
- Assist users with hardware and software troubleshooting via ticketing systems (Zendesk/Jira).
- Perform onboarding procedures for new employees, setting up laptops and accounts.
- Monitor system performance and report potential issues to the senior team.
- Maintain an organized inventory of IT assets and equipment.
- Respond to help desk inquiries via phone, email, and remote desktop tools.
- Participate in weekly training sessions to expand technical knowledge.
- Collaborate with the team to improve internal processes.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency (Windows and Mac environments).
- Strong written and verbal communication skills.
- Ability to work well in a team and independently.
- Eagerness to learn new technologies and troubleshooting techniques.
- Reliable internet connection for remote support tasks.