Job Description
Are you ready to kickstart your career in the booming tech industry? Apex Tech Solutions is seeking a motivated Junior Technical Support Specialist to join our dynamic team in Seattle, WA.
We are an equal opportunity employer dedicated to hiring talent from all backgrounds. If you are eager to learn and want to work in an environment that offers comprehensive training and immediate growth opportunities, this is the perfect role for you.
Key Highlights:
- Immediate start available for the right candidate.
- No prior experience required—full training provided.
- Competitive salary and performance bonuses.
- Modern office environment in the heart of downtown Seattle.
Don't let a lack of experience hold you back. Apply today to become part of our growing family!
Responsibilities
- Assist customers and employees with technical issues via phone, email, and chat.
- Provide on-the-job training to new hires regarding company software and protocols.
- Diagnose and troubleshoot hardware and software problems with guidance from senior staff.
- Document technical issues and resolutions in our internal knowledge base.
- Collaborate with the engineering team to identify recurring system issues.
- Maintain a high level of customer satisfaction by providing clear, concise solutions.
- Participate in weekly training sessions to improve technical skills and product knowledge.
Qualifications
- High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows, macOS, Linux).
- Strong verbal and written communication skills.
- A positive attitude and a willingness to learn new technologies quickly.
- Ability to explain complex technical concepts to non-technical users.
- Reliable internet connection and home office setup if remote work is applicable.