Job Description
Join our dynamic team at TechAdvance Solutions with no experience required! We provide comprehensive paid training to launch your career in IT support. This immediate hire opportunity offers competitive pay, growth potential, and a supportive environment. Perfect for career changers, recent graduates, or anyone seeking to enter the tech industry.
What We Offer:
- 4-week paid training program covering hardware, networking, and troubleshooting
- Direct hire with full benefits (health insurance, 401k)
- Ongoing mentorship and certification opportunities
- Modern collaborative workspace in Houston's tech hub
Responsibilities
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot hardware/software issues including Windows OS and common applications
- Document cases accurately in ticketing systems
- Collaborate with senior engineers on complex issues
- Conduct system diagnostics and preventive maintenance
- Train end-users on new technologies and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (MS Office, internet navigation)
- Strong problem-solving and communication skills
- Ability to work flexible shifts (including weekends)
- No technical experience required – training provided
- Must pass background check and drug screening
- Customer service mindset with patience and empathy