Job Description
Join our growing team in Seattle with immediate openings featuring paid training! We're seeking motivated individuals to launch their careers in tech support without prior experience. Our comprehensive 4-week virtual training program covers industry-standard tools and best practices, followed by guaranteed placement in a full-time remote role. Enjoy competitive pay, flexible scheduling, and career advancement opportunities. Perfect for career changers, recent graduates, or anyone seeking stability in the tech industry.
Why Apply Today?
• Zero experience required – we invest in your success
• Fully remote work from anywhere in the US
• Paid training with certification upon completion
• Direct hire with benefits after training period
• Join a supportive team with mentorship programs
Responsibilities
- Provide technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues following company protocols
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior technicians for complex troubleshooting
- Adhere to SLA metrics and customer satisfaction standards
- Continuously update knowledge through internal training modules
- Participate in team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (Windows/Mac OS, internet navigation)
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with problem-solving aptitude
- Reliable home office setup with high-speed internet
- Available for 40 hours/week during training phase (9am-5pm PST)
- Passion for helping others and technology enthusiasm