Job Description
Join our award-winning training program and kickstart your career in customer service! GlobalTech Solutions UK is seeking motivated individuals for our immediate hire Customer Service Trainer position. No prior experience required – we provide comprehensive paid training to equip you with industry-leading skills. This is your chance to grow professionally while making a real impact in our dynamic London office.
As a Customer Service Trainer, you'll develop new talent and drive excellence in our support operations. Our accelerated training program covers communication techniques, CRM systems, and conflict resolution. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment.
Responsibilities
- Deliver engaging training sessions to new customer service representatives
- Develop and update training materials based on industry best practices
- Conduct performance evaluations and provide constructive feedback
- Collaborate with HR to identify skill gaps and training needs
- Monitor trainee progress and adjust training methods accordingly
- Maintain training records and report on program effectiveness
- Support continuous improvement of training curriculum
Qualifications
- Excellent communication and interpersonal skills
- Ability to learn and teach new concepts effectively
- Strong organizational and time management abilities
- Basic proficiency with Microsoft Office Suite
- Positive attitude and willingness to help others grow
- High school diploma or equivalent (degree preferred)
- Previous training or coaching experience a plus
- Passion for professional development and mentorship