Job Description
Join our award-winning team as an Immediate Hire Call Center Agent in Buffalo, NY! We're seeking passionate individuals to deliver exceptional customer experiences while supporting Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. No weekends required! Apply now and start your rewarding career today.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in Salesforce/Zendesk platforms
- Collaborate with team leads to escalate complex issues
- Participate in continuous training for product/service updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient in multitasking with CRM software
- Reliable transportation to downtown Buffalo office
- Flexible availability (shifts between 8am-8pm)