Job Description
Join our award-winning customer support team at CustomerFirst Solutions! We're seeking passionate Call Center Agents to deliver exceptional service from our Toledo headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment where your growth is prioritized. If you thrive in fast-paced settings and love helping others, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Document interactions accurately in case management platforms
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure environments
- Proficiency with Microsoft Office and CRM software
- Flexible availability including evenings/weekends