Job Description
Join our award-winning customer experience team in the heart of Manhattan! Global Solutions Inc. is seeking dynamic Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive benefits, career growth opportunities, and a state-of-the-art downtown workspace. Apply today to become part of New York's premier customer service hub!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Meet/exceed monthly KPIs for CSAT, FCR, and AHT metrics
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Participate in quarterly training for product updates
- Maintain 95%+ schedule adherence
Qualifications
- 2+ years of high-volume call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Associate degree or equivalent experience
- Fluent in English and Spanish (bilingual bonus)
- Proven track record of exceeding performance targets
- NYC residency required