Job Description
Welcome to Apex Global Solutions, a leader in customer experience and business process outsourcing. We are looking for enthusiastic, professional individuals to join our growing team in Baltimore. If you thrive in a fast-paced environment and enjoy helping people, this is the perfect opportunity for you.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan. You will be the face of our brand, responsible for delivering exceptional service to our clients through various communication channels.
Why Join Us?
- Competitive pay with performance bonuses
- Flexible shift schedules to work around your life
- Modern, climate-controlled work environment
- Opportunities for career advancement and leadership roles
Responsibilities
- Handle inbound and outbound customer calls with a focus on empathy and efficiency.
- Resolve customer inquiries, complaints, and issues in a timely manner.
- Accurately document all customer interactions and account information into the CRM system.
- Identify customer needs and recommend appropriate products or services to meet those needs.
- Maintain a high level of product knowledge to provide accurate information.
- Collaborate with team leads to improve call scripts and customer satisfaction scores.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems and CRM software (training provided).
- Ability to type 35+ WPM and navigate multiple screens simultaneously.
- Strong problem-solving abilities and a customer-first mindset.
- Previous call center or customer service experience is a plus but not mandatory.
- Must be willing to work on-site in our Baltimore facility.