Job Description
Launch your career in customer service with Pittsburgh Customer Solutions! We're seeking motivated individuals with no prior experience for our paid Customer Support Trainee program. Join our dynamic team where you'll receive comprehensive training in communication, problem-solving, and technical troubleshooting. Enjoy competitive pay, benefits, and clear growth pathways to senior support roles. Perfect for recent graduates or career changers looking to enter the thriving Pittsburgh tech sector.
Responsibilities
- Master company products/services through structured training modules
- Respond to customer inquiries via phone, email, and chat
- Document interactions and resolve issues in CRM systems
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics for response time and resolution
- Continuously improve product knowledge through self-study
- Participate in weekly team meetings and feedback sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (email, browsers)
- Customer-focused mindset with patience and empathy
- Ability to work flexible hours including weekends
- No experience required – full training provided
- Positive attitude and eagerness to learn new technologies