Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking motivated Call Center Agents for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience required – we provide paid training!
Why work with us?
- Immediate start date
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Free parking and Metro-accessible location
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM system accurately
- Meet performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Excellent problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and resilience
- US work authorization required