Job Description
Join our award-winning customer experience team as a Senior Call Center Agent at GlobalConnect Solutions! We're seeking passionate communicators to deliver exceptional service to Fortune 500 clients in San Diego. Enjoy a modern downtown office, comprehensive benefits, and career advancement opportunities. If you thrive in fast-paced environments and want to make an impact, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems with 98% precision
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with support teams to resolve complex issues
- Participate in continuous improvement initiatives
Qualifications
- 2+ years customer service/call center experience
- Excellent communication skills (verbal/written)
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Bilingual (Spanish) certification a plus