Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're seeking energetic Part-Time Call Center Agents in Tulsa to deliver exceptional support experiences. Enjoy competitive pay, flexible scheduling (including evenings/weekends), and a vibrant team culture. No nights or holidays required! We provide comprehensive paid training and opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance.
Why Join Us?
- Weekly pay with direct deposit
- Comprehensive paid training
- Referral bonus program
- Health benefits (part-time eligible)
- Modern, tech-forward workspace
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Document interactions accurately in Salesforce and internal systems
- Collaborate with team leads to improve service quality
- Adhere to compliance standards (FCC, TCPA)
- Participate in weekly coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and CRM software
- Type 35+ WPM with high accuracy
- Reliable transportation to Tulsa office
- Ability to work 20-30 hours/week (flexible shifts)
- Positive attitude under pressure