Job Description
Join our award-winning customer support team in Anaheim and make an immediate impact! Global Connect Solutions is seeking passionate Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a vibrant, tech-enabled environment. No experience required – we provide full paid training!
Why Apply Today?
• Start your career within 72 hours
• Flexible day/night shift options
• Free parking and on-site amenities
• Monthly performance bonuses up to $500
Responsibilities
- Handle 50-80 inbound/outbound calls daily resolving customer inquiries with empathy and efficiency
- Utilize Salesforce and Zendesk platforms to document interactions and track resolutions
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet/exceed monthly KPIs including CSAT scores (95%+) and first-call resolution rates
- Participate in bi-weekly coaching sessions to enhance product knowledge and soft skills
- Uphold strict confidentiality protocols for sensitive customer data (HIPAA/GDPR compliant)
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience (call center background a plus)
- Exceptional verbal communication and active listening skills
- Proficient in multitasking with ability to navigate multiple software systems
- Must pass criminal background check and drug screening
- Fluent English (bilingual Spanish/Tagalog candidates highly valued)
- Available to work weekends and holidays as needed