Job Description
Join our award-winning customer service team at Capital Connect Solutions, a leader in client relationship management. We're seeking passionate Full-Time Call Center Agents to deliver exceptional experiences to our diverse clientele in the heart of Washington, DC. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in a state-of-the-art facility near the National Mall.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems and knowledge databases
- Document interactions accurately in compliance with industry regulations
- Collaborate with support teams to escalate unresolved cases
- Meet performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends