Job Description
Join Madison Connect Solutions, a premier customer experience provider in Wisconsin's capital! We're seeking passionate individuals to deliver exceptional service to our diverse client base. Enjoy a modern, collaborative workspace with comprehensive training, career advancement opportunities, and a supportive team environment. Benefits include: Health insurance, 401(k) matching, paid time off, and professional development stipends.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments