Job Description
Join our award-winning customer service team in Tulsa! We're seeking passionate Call Center Agents with state-of-the-art equipment provided. Enjoy a modern workspace with ergonomic desks, noise-canceling headsets, and dual-monitor setups – no tech worries, just focus on helping customers. Our competitive compensation package includes performance bonuses, comprehensive health benefits, and paid training. Work in a collaborative environment where your voice matters and growth opportunities are endless. Apply today to start your career with one of Oklahoma's top-rated employers!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in company systems
- Meet performance metrics including CSAT scores and handle times
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Maintain compliance with industry regulations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities under pressure
- Proficient with Windows OS and basic software
- Ability to type 35+ WPM
- Flexible schedule availability including evenings/weekends
- Must pass background check and drug screening