Job Description
Join Boston's premier customer service team and get paid weekly! We're seeking motivated Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment in downtown Boston. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (quality, speed, CSAT)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 35+ WPM
- Comfortable with multitasking and technology
- Positive attitude and resilience under pressure
- Eligibility to work in the US
- Pass background check/drug screen