Job Description
Join Pittsburgh Solutions Group as a Call Center Agent and become the voice of innovation! We're seeking passionate individuals to deliver exceptional customer experiences in our state-of-the-art downtown facility. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Our team thrives on collaboration and continuous improvement. You'll receive industry-leading training and work with cutting-edge technology to resolve inquiries efficiently. We value work-life balance with flexible scheduling and recognize outstanding performance through our monthly incentive program.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize call resolution
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with positive attitude
- Available to work flexible shifts including evenings/weekends