Job Description
Join our award-winning team as a Direct Hire Call Center Agent in vibrant Colorado Springs! We're seeking customer-obsessed professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, tech-enabled environment. No weekends or holidays!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Uphold company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Tech Center location
- Must pass background check and drug screening