Job Description
Launch Your Career in Customer Service
We are looking for a dedicated Part-Time Customer Support Trainee to join our dynamic team in Orlando, FL. In this role, you will be the first point of contact for our valued clients, learning the ropes of our industry-leading support systems while providing exceptional service. We provide a comprehensive training program designed to set you up for success in a high-growth environment.
Why Apply?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Fast-Track Growth: Clear career progression paths from Trainee to Senior Support Specialist.
- Training: Full paid training program to master our CRM and support protocols.
- Flexible Schedule: Perfect for students or those seeking work-life balance.
Responsibilities
- Assist customers via phone, email, and live chat with product inquiries and troubleshooting.
- Learn and utilize our CRM software to manage customer accounts and track issue resolution.
- Document all customer interactions accurately and professionally.
- Identify customer pain points and escalate complex issues to senior staff when necessary.
- Participate in daily training workshops and role-playing scenarios.
- Maintain a high level of product knowledge to answer questions confidently.
- Collaborate with the wider support team to improve service quality and response times.
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
- Excellent verbal and written communication skills in English.
- Strong computer literacy and ability to learn new software quickly.
- A friendly, patient, and empathetic attitude towards customers.
- Reliable internet connection and quiet workspace (Hybrid/On-site role).
- Ability to work flexible shifts, including evenings and weekends.