Job Description
Join our award-winning customer service team at Delta Communications! We're seeking passionate Full-Time Call Center Agents to deliver exceptional support to our valued clients in Baton Rouge. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. No experience? No problem! We provide paid training and career advancement opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics for call quality, speed, and resolution rates
- Document interactions accurately in customer databases
- Collaborate with specialists to resolve complex issues
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with Windows OS and multi-tasking software
- Ability to work flexible shifts including evenings/weekends