Job Description
Join our award-winning customer support team in San Antonio and launch your career in tech! TechSolutions Inc. is seeking motivated Customer Support Trainees to deliver exceptional service to our growing client base. This is a direct-hire opportunity with comprehensive training, career advancement pathways, and a collaborative team environment. No prior experience required – we provide all the tools you need to succeed!
What You'll Love:
- 4-week paid training program covering technical troubleshooting, communication skills, and product knowledge
- Clear career progression to Senior Support Specialist, Team Lead, and beyond
- Comprehensive benefits package (health insurance, 401k matching, paid time off)
- Modern downtown office with flexible work options
- Recognition programs and monthly performance bonuses
Responsibilities
- Provide prompt, professional support via phone, email, and chat channels
- Document customer interactions and troubleshoot technical issues
- Collaborate with cross-functional teams to resolve complex cases
- Continuously expand product knowledge through training materials
- Contribute to process improvement initiatives
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in weekly coaching and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic computer proficiency and willingness to learn technical systems
- Customer service mindset with empathy and patience
- Ability to work flexible hours including weekends (1-2 days/month)
- Problem-solving aptitude and attention to detail
- Valid Texas driver's license (for occasional client site visits)
- Must pass background check and drug screening