Job Description
Join Omaha Connect Solutions and transform your schedule with our flexible part-time call center positions! We're seeking empathetic communicators to deliver exceptional customer support while enjoying work-life balance through customizable shifts. Our state-of-the-art facility offers paid training, performance bonuses, and advancement opportunities in a collaborative environment. Whether you're a student, parent, or professional seeking supplemental income, our Omaha-based team values diverse schedules and welcomes motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and solutions
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with strong computer navigation
- Comfortable working in a fast-paced, metric-driven environment
- Flexible availability to cover evenings/weekends as needed
- Must pass background check and drug screening