Job Description
Join our award-winning customer support team in Bakersfield, CA! We're seeking dynamic Call Center Agents to deliver exceptional service and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our company's reputation for excellence. We provide paid training, flexible scheduling options, and opportunities for career advancement.
Responsibilities
- Handle 50-80 daily calls with empathy and professionalism
- Resolve customer inquiries regarding products/services within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with team members to share best practices
- Meet/exceed performance metrics for call quality and resolution
- Identify upsell opportunities for eligible customers
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Typing speed: 40+ WPM with high accuracy
- Proficiency in CRM software (Salesforce/Zendesk)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset