Job Description
Join our award-winning customer service team in Milwaukee and start your career today! We're urgently seeking motivated Call Center Agents to handle inbound customer inquiries for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic work environment with growth opportunities. Immediate start available for qualified candidates.
Why join us?
- Competitive hourly rates + performance bonuses
- Free parking and convenient downtown location
- Comprehensive benefits package (health/dental/vision)
- Paid training and career advancement paths
- Flexible scheduling options
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service standards
- Participate in ongoing training and coaching sessions
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Flexible availability (including weekends/evenings)
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening