Job Description
Join Newark's premier customer service team and earn exceptional compensation! At Elite Customer Solutions, we value your expertise and reward it with industry-leading pay packages. Our Newark-based call center specializes in high-value B2B client relationships, offering unparalleled career growth opportunities. Enjoy comprehensive benefits including health insurance, 401k matching, and paid time off while representing Fortune 500 brands. Apply today to transform your customer service career into a high-earning profession!
Responsibilities
- Manage complex customer inquiries via phone, email, and chat for premium accounts
- Exceed performance metrics with 90%+ customer satisfaction scores
- Resolve escalated issues with executive-level professionalism
- Utilize Salesforce and Zendesk to document interactions and track resolutions
- Collaborate with technical teams to resolve multi-faceted account challenges
- Maintain detailed client documentation and CRM records
- Participate in quarterly training to refine product knowledge and sales techniques
Qualifications
- 3+ years of high-volume call center experience
- Proven track record of meeting/exceeding revenue targets
- Advanced proficiency in CRM platforms (Salesforce preferred)
- Exceptional conflict resolution and de-escalation skills
- Bilingual (English/Spanish) certification or fluency strongly preferred
- Ability to maintain composure in high-pressure situations
- Associates degree or equivalent technical certification
- Experience with B2B SaaS or financial services clients