Job Description
Join Coastal Customer Solutions, Corpus Christi's premier customer experience provider! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional service while enjoying flexible scheduling. This role offers competitive pay, comprehensive training, and opportunities for growth in a supportive coastal community environment. Perfect for students, parents, or professionals seeking work-life balance.
As a trusted partner to leading brands across Texas, we value integrity, empathy, and results-driven professionalism. Our state-of-the-art facility on Ocean Drive provides a modern workspace with all tools needed for success. Join our team of dedicated professionals making meaningful customer connections daily.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service issues using CRM systems and knowledge bases
- Document interactions accurately in customer relationship management software
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and escalate complex cases
- Participate in ongoing training programs to enhance product knowledge
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and ability to navigate multiple systems
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation to Ocean Drive location
- Flexible availability including evenings and weekends
- Basic typing skills (30+ WPM) and data entry accuracy