Job Description
Join our award-winning customer support team in Anchorage and kickstart your career in tech! Alaska Tech Solutions is seeking motivated Customer Support Trainees to provide exceptional service to our growing client base. No prior experience required – we provide comprehensive training to help you thrive in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Work with cutting-edge technology while making a real impact on Alaskan businesses.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Diagnose and resolve technical issues using our knowledge base and troubleshooting tools
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex escalations
- Meet performance metrics for response time and customer satisfaction
- Continuously develop product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Proficient with basic computer applications and software
- Positive attitude with passion for helping others
- Must pass background check and drug screening