Job Description
Join our dynamic customer service team at Laredo Connect Solutions! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional experiences to clients across Texas. Enjoy flexible scheduling, competitive pay, and a supportive environment where your communication skills shine. Perfect for students, parents, or professionals seeking supplemental income with growth opportunities. Training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding services and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Excellent verbal communication in English and Spanish
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed of 25+ WPM
- Reliable transportation to our Laredo facility