Job Description
Join our award-winning customer service team in Kansas City! We're urgently seeking motivated Call Center Agents to deliver exceptional support to our diverse client base. Enjoy a dynamic work environment, competitive compensation, and rapid career advancement opportunities. Immediate start dates available! Apply today to become part of our growing team.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal communication skills
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail