Job Description
Join Pacific Customer Solutions as a Direct Hire Call Center Agent and become the voice of innovation in Portland's thriving tech hub! We're seeking passionate professionals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. Apply today and start your journey with an industry leader committed to excellence and employee development.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to share best practices
- Participate in ongoing training programs
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Positive attitude and resilience under pressure
- Valid authorization to work in the US