Job Description
Join our award-winning team as a Customer Support Trainee in Toledo, OH! We're seeking enthusiastic individuals with a passion for helping others to launch their careers in customer service. This entry-level role provides comprehensive training and immediate opportunities for growth within our dynamic organization. Enjoy a supportive environment, competitive benefits, and the chance to make a real impact on our customers' experiences.
What We Offer:
- Full paid training program
- Health insurance and 401(k) matching
- Clear career advancement path
- Modern downtown office with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using troubleshooting protocols
- Document interactions in CRM systems
- Collaborate with senior support specialists
- Identify and escalate complex customer concerns
- Maintain detailed knowledge base updates
- Contribute to team performance improvement initiatives
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (Windows, Office Suite)
- Strong verbal and written communication skills
- Ability to multitask in fast-paced environments
- Customer service mindset with empathy
- Willingness to learn technical systems
- Reliable transportation to downtown Toledo location