Job Description
Join Houston's premier call center and elevate your career with industry-leading compensation! We're seeking exceptional customer service professionals to deliver world-class support while earning 20% above market rates. Enjoy comprehensive benefits, flexible scheduling, and a dynamic work environment in the heart of Texas' energy hub.
What We Offer:
- Competitive hourly wages + quarterly performance bonuses
- Comprehensive health/dental/vision insurance
- Tuition reimbursement and career advancement programs
- Modern downtown Houston office with free parking
- Flexible PTO and paid holidays
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Utilize CRM systems to document interactions accurately
- Collaborate with team leads to improve service quality
- Participate in ongoing product and soft-skills training
- Identify upsell opportunities to drive revenue growth
Qualifications
- 2+ years of high-volume call center experience
- Proven track record exceeding performance targets
- Strong problem-solving and conflict resolution skills
- Proficiency with Salesforce or Zendesk platforms
- Ability to multitask in fast-paced environments
- Spanish bilingual proficiency required
- Flexible availability including evenings/weekends
- High school diploma or equivalent (degree preferred)