Job Description
Join TechAdvance Solutions and kickstart your career in IT! We're seeking motivated individuals for our full-time Technical Support Specialist position with comprehensive paid training. No prior experience required – we'll equip you with industry certifications and hands-on skills to thrive in Detroit's growing tech sector. Enjoy competitive pay, benefits, and a clear career path in a supportive environment.
Responsibilities
- Provide remote technical support to enterprise clients via phone, email, and chat
- Diagnose and resolve hardware/software issues using troubleshooting methodologies
- Document cases in CRM systems and maintain detailed resolution logs
- Collaborate with senior engineers on complex technical escalations
- Participate in weekly training sessions to master new technologies
- Maintain client satisfaction through professional communication
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and problem-solving aptitude
- Strong written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional on-site visits)
- Pass background check and drug screening