Job Description
Join our award-winning team as a Full-Time Tech Support Specialist with comprehensive training provided! At Innovate Solutions Ltd, we're revolutionizing digital experiences for Fortune 500 clients across London. This role offers paid industry certification and mentorship from senior engineers to accelerate your career in IT support. Perfect for career changers or graduates seeking hands-on experience with cutting-edge technology. Enjoy a modern workspace in central London, flexible working options, and a clear progression path to senior roles. No prior experience required – just bring your passion for technology and problem-solving!
Responsibilities
- Provide first-line technical support for hardware, software, and network systems
- Train and onboard new team members on company protocols and tools
- Document technical procedures and create troubleshooting guides
- Collaborate with senior engineers to resolve complex system issues
- Participate in weekly training sessions to master new technologies
- Monitor system performance and recommend improvements
- Deliver exceptional customer service via phone, email, and chat support
Qualifications
- High school diploma or equivalent (technical certifications preferred)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Willingness to obtain CompTIA A+ certification (training provided)
- Basic familiarity with Windows/macOS operating systems
- Ability to work collaboratively in fast-paced environments
- Valid UK work authorization required
- Passion for continuous learning and technology