Job Description
Join our award-winning customer service team in the heart of Washington, DC! CustomerConnect Solutions is seeking passionate Full-Time Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a modern workspace near the National Mall. Our agents enjoy:
- Health/dental/vision insurance with 90% employer coverage
- 401(k) with 5% matching
- Paid training and career advancement
- Hyework-from-home flexibility after 6 months
- Performance-based quarterly bonuses
Responsibilities
- Handle 50-80 inbound/outbound calls daily with 90%+ customer satisfaction
- Resolve complex billing/technical issues using Salesforce and Zendesk
- Document interactions accurately in CRM systems
- Collaborate with Tier-2 support for escalations
- Meet/exceed KPIs: AHT (180 sec), CSAT (90%), FCR (85%)
- Participate in weekly product training sessions
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficient in MS Office and CRM platforms
- Type 40+ WPM with 98% accuracy
- Ability to work flexible shifts (including weekends)
- US citizenship or valid work authorization
- Pass background check and drug screen
- Bilingual Spanish preferred but not required