Job Description
Join our award-winning customer experience team as a Full-Time Call Center Agent in Raleigh, NC! We're seeking passionate individuals to deliver exceptional service to our clients while building a rewarding career. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No prior call center experience required – we provide paid training!
Why Work With Us?
- Industry-leading benefits package (health/dental/vision)
- Tuition reimbursement and career advancement opportunities
- Modern, collaborative workspace in downtown Raleigh
- Quarterly performance bonuses and recognition programs
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team leads on process improvements
- Participate in ongoing training and skill development
- Uphold company values and brand standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible hours (including weekends)
- Proficient with Microsoft Office and CRM software
- Passion for helping others and positive attitude