Job Description
Join Boston's premier customer service team as a Full-Time Call Center Agent! We're seeking passionate communicators to deliver exceptional support experiences while growing your career in a dynamic environment. Enjoy comprehensive benefits, professional development programs, and a collaborative culture that values your voice. Our state-of-the-art facility in downtown Boston offers modern amenities and flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products/services based on customer needs
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with CRM software (Salesforce, Zendesk)
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure