Job Description
Join our award-winning customer service team in sunny Jacksonville! We're seeking motivated individuals with a passion for helping others to launch their careers in our dynamic call center environment. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a supportive workplace culture focused on your growth.
Why work with us?
• Industry-leading onboarding program
• Performance-based bonuses and incentives
• Career advancement opportunities
• Modern, collaborative workspace
• Comprehensive benefits package (medical/dental/vision)
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using standardized procedures and tools
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call quality, efficiency)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
- Adhere to all company policies and compliance regulations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- No experience required – training provided!
- Must be authorized to work in the United States
- Flexibility to work rotating shifts if needed