Job Description
Join our award-winning customer experience team at Omaha Connect Solutions, where your voice makes a difference! We're seeking passionate Full-Time Call Center Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment in Omaha's thriving business district. No experience? No problem – we provide paid training to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives through feedback
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure with conflict resolution skills
- Valid U.S. work authorization and reliable transportation