Job Description
Join Austin's premier customer support team as a Call Center Agent! We're seeking energetic professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Austin's thriving tech hub. No experience required – full training provided!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics (CSAT, AHT, FCR) while maintaining compliance
- Collaborate with team leads to improve processes and documentation
- Participate in ongoing training to enhance product knowledge
- Document interactions accurately in Salesforce and internal systems
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center a plus)
- Strong typing skills (30+ WPM) and tech proficiency
- Exceptional communication and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure and problem-solving mindset
- Valid Texas ID and reliable transportation