Job Description
Join ConnectCare Solutions as a Call Center Agent and enjoy the perfect work-life balance with our flexible hour options! We're seeking empathetic professionals to deliver exceptional customer support in Portland's growing healthcare sector. With competitive pay, comprehensive training, and a supportive team environment, this role offers both stability and freedom. Our modern downtown office provides an energizing atmosphere where your contribution directly impacts patient satisfaction.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve patient inquiries regarding insurance, billing, and services
- Maintain accurate documentation in CRM systems
- Collaborate with healthcare providers to coordinate patient care
- Adhere to HIPAA compliance protocols for sensitive information
- Meet/exceed quality and performance metrics
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work evenings/weekends (schedule options available)
- Basic medical terminology knowledge preferred
- Proven problem-solving abilities
- Reliable internet access for remote work options