Job Description
Join Pittsburgh Connect Solutions as a Call Center Agent and enjoy the perfect work-life balance with our flexible scheduling options! We're seeking dynamic professionals to deliver exceptional customer service while accommodating your availability. As a key member of our team, you'll represent industry-leading brands in a supportive, tech-enabled environment. Our competitive hourly rates include performance bonuses and comprehensive training. Apply today to start your flexible career journey in the heart of Pittsburgh!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Adapt to schedule changes as business needs evolve
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with Windows OS and typing (30+ WPM)
- Reliable internet connection for remote/hybrid options
- Flexibility to work evenings/weekends as needed
- Ability to thrive in fast-paced environments