Job Description
Join TechSolutions NY as a Customer Support Trainee and kickstart your career in tech! We provide all necessary equipmentâincluding laptops, headsets, and softwareâso you can focus on delivering exceptional service. Our comprehensive training program will equip you with industry-leading skills in troubleshooting, communication, and client relationship management. Work in a collaborative, fast-paced environment where your growth is prioritized. Apply today and transform your passion for helping others into a rewarding career!
Responsibilities
- Provide responsive customer support via phone, email, and chat
- Diagnose and resolve technical issues using provided equipment
- Document interactions accurately in CRM systems
- Collaborate with senior support staff for complex cases
- Participate in weekly training sessions to enhance skills
- Meet performance metrics for response times and resolution rates
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet proficiency
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Customer service mindset with empathy
- Ability to work flexible hours including evenings/weekends
- Must have reliable internet access (equipment provided)
- No prior tech experience requiredâtraining included